Terms and Conditions
How National Accident Helpline will assist you...
One of our Law Graduate call handlers will listen sympathetically to you and take the details of your accident. Where the call handler feels you would benefit from legal advice and your claim merits further investigation, you will receive an offer to be put you in touch with a specialist solicitor without delay. National Accident Helpline will not charge you anything for doing this. We will not ask you to take out any loan, sign anything, or enter into any contract. We do not give you legal advice. That is the job of specialist lawyers
If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere immediately.
National Accident Helpline's panel of solicitors contribute to the cost of marketing and of the Helpline call centre. They will not charge you for any of those costs. They should give you full advice about your claim, including an estimate as to what compensation you might receive if successful, how long it will take, and whether you might have to contribute anything at all if you win. In most cases it is nothing. You may have legal expense insurance to protect you, but if not, many cases are successfully run under a no win no fee agreement, where you pay nothing if you lose, and in most cases, nothing at all if you win. Your solicitor will explain all this clearly before your claim is started.
Seek Advice quickly after your accident
This is important. Although you generally have 3 years (or longer for those under 18) from the accident date until your claim is time-barred, it is best to gather the evidence while memories are fresh, and get the legal and rehabilitation help when you need it most.
National Accident Helpline is always striving to improve its service to the public
For that reason we ask the solicitors to provide brief details of the progress and outcome of your case. We treat this information confidentially, but if you do not want the solicitor to report this information, please instruct them accordingly.
Law Society Accreditation
Our member firms have been specially selected to deal with personal injury cases. In England and Wales every one of our firms has a Law Society Specialist Personal Injury Panel member.
Contacting Us
When telephoning National Accident Helpline we inform you that calls may be recorded and used for internal training and regulatory compliance purposes only.
If you phone us between 08:00-20:00 Monday to Thursday, 08:00-19:30 on Friday and 09:30-14:30 on Saturday, you will be put through directly to a NAH specialist advisor who will be able to talk you through the claims process and any queries you may have. If you phone at any other time, you will be put through to our call centre where we will take your details and arrange for a specialist advisor to call you back during the times above.
Site Information
This site is optimised for a screen resolution of 1024 x 768 @ 16,000 colours and a version 4.0 (or higher) browser.
The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in your area.
